This guide is for users that have chosen our RedFox Online Ordering option. The online ordering application will allow you to receive online orders but does not include POS or employee management features. Our RedFox Online Ordering application may be downloaded to most Android devices from the Google Play Store. To find the application to download, search for "RedFox Online Ordering Admin" in the Google Play Store.
Scroll categories (at the top of the menu screen) left and right to view the different categories. Scroll items up and down to view any additional items in each category (only 4 or 5 are visible at one time).
Add Category: Multiple categories can be created for each menu.Example categories are Appetizers, Entrées, Beverages, Sandwiches and Deserts.
Add Item: The item level is where each menu item is defined. It is at this level where sizes (small medium or large?), preferences (how would you like your steak done?), and modifiers (would you like mashed potatoes or french fries with that?)
Printer Settings: Used to set up default printer to print orders and reports.
Drivers: Used to add and edit delivery driver information. Mobile number entered is where the driver will receive new order alerts on hes/her phone when the driver application is installed, so it is very important that this information is entered correctly.
Locate Driver: Will display a map of each driver and there current location.
Customer Marketing: The customer marketing function will allow you to send messages to customers phones (SMS) or email addresses. Typical use of this feature would be for marketing campaigns. Quick reminders of daily specials or special pricing are a few examples. When a new online order is received, customers are asked for there contact information, including email address and phone number. For each new customer, a record is created. Once a customer record is created, the RedFox POS system will keep track of how many orders each customer has placed and the date of last order.
Filters: Customer list can be narrowed to show customers who haven't ordered in the last 30 days, 60 days or 90 days. This is a great way to try to retain customers who stopped ordering for one reason or another. Sending a text or email offering them a great deal may get them to come back to your establishment as a repeat customer again!